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Top Floor Flat Chiswick W4 4AR |
E-Mail: gerry@everythingsucks.co.uk |
Gerard Calderhead 
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Personal Details |
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Profile |
Confident, assertive and expressive – with a keen focus on personal and professional development. Accustomed to working with medium to large development teams on long term and strategic projects in a technical leadership role. Is both willing and able to coach/mentor other members of the team and, of-course, to roll up his sleeves when things are tight. Has experience of communicating at all levels within an organisation and with customers or vendors. Is self-motivated, enthusiastic and a wellspring of new ideas. |
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Experience Summary |
· Understanding of Digital Broadcast Systems. · Over five years of development experience within BSKYB. · Providing technical leadership for large teams on long-term and strategic projects. · Experienced mentoring other team members – with demonstrable success in teaching programming from the ground-up. · Experience with Rational Products for modelling and development. · Broad and deep development skills: (e.g. thin/fat UI; J2EE/C server software; Embedded Java/C development.) · Advocate of Test Driven Development. · Excellent analytical and problem solving skills. · STB middleware, EPG and interactive application architecture and development. · In-depth knowledge of XML and web/semantic-web technologies. · Logical and physical design and development of multi-tiered solutions. · Distributed systems and web-services. · Standard J2EE skill-set with ancillary technologies. · Administrative and user knowledge of VSS and CVS. · Excellent *NIX skills. |
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Professional Experience |
2003–Present British Sky Broadcasting Group
Plc. In this role I have had the opportunity to develop personally, professionally and technically through challenge and adversity. Representing at various levels with vendors, customers and within the organisation: from project Steering Groups and chairing project meetings; presenting to other business units and wider News Corporation. Provide Technical Leadership and accountability for some large-scale (multi-developer, 1+ year) projects. Working with tightly-focused and talented people in some very interesting problem spaces and on core technology that forms the interactive platform. Achievements § Technical Lead for major STB project, virtual team of 7 developers. § Technical Lead for major infrastructure project, virtual team of 10 developers (18+ months, on and off) § Creating the VSOCK solution designed to fulfil low-latency multi-user applications on the platform, including “Poker Champions”. § Member of the Interactive Technical Review Board |
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2001–2003 Sky Subscriber Services Ltd. Reporting directly to the Head of Technical Services my role was to provide tactical solutions to automate the reporting, customer issues and staff tracking problems that faces the contact centres. At this time CRM was still under-way and there was little in the way of automated systems to support administrative tasks within the contact centres, my role was to fill the gap between their need and delivery by IT – often measured in years. Achievements § Developed interim Sky+ customer management system to manage customer issues between Sky and outsourcing company NESN. Development took two weeks and was in use for one year. § Developed “interim” Staff overtime management which has been in use for over three years. § Developed software to report on inbound calls versus technician call-outs to give statistics on on-line call resolution. Report distributed weekly around senior management. (Still in-use after three years). § Developed software to automate staff registers and to automatically balance lunch and tea-breaks across contact centres. (in-use for around two years). § Succession Planning: Training others within the department to ensure the continued development and operation of systems and applications. |
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1999–2001 Sky Subscriber Services Ltd. This was a part-time role which began with me taking technical support. I was part of a, now disbanded team, called the “Super Group” who were overspill for all customer queries whether it be sales, turn-around, general customer service, technical support and even customer-care. Achievements § Gained first-hand experience with DTH customers and the full-spectrum of the problems and queries they raise. § Develop a customer-awareness that is still fundamentally important to me and the way in which I approach my work. |
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Qualifications |
2001-2003 B.Eng. Electronic &
Electrical Engineering 1998-2001 B.Sc. Computing Science 1992-1998 Higher Computing (A) |
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Personal Achievements |
3rd Prize in final year Digital project at Heriot-Watt. |
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Interests |
Open-Source
software - have contributed to several different projects. |
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Technical Summary |
Languages: C,
Java, C++, PHP, Perl, Platform: OpenTV, Unix (GNU), J2EE, Web, Apache Modules, SpiderMonkey Markup: XML, XMLS, RDF RDFS, XSLT, XPath, Xerces2, LibXml, Xalan, HTML, WML, WTVML OS: Unix (Linux, Solaris, BSD), Windows (9X/NT/XP) Tooling: CUnit, JUnit, Ant, Make, CVS, VSS, Eclipse, Visual Studio, Cruise
Control, Cobertura, LCov,
Lint, PMD, FindBugs, Rational |